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Policy Information

Your Statutory rights are not affected by any of the following store policies.




Ordering Online though us


Ordering Online though us is safe and secure!
We use respected third party Merchant services to provide our purchase processes, they employ a method of interaction with our visitors that does not compromise credit card information.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the quality or functionality of the goods, you should inform us within seven days of receipt obtain a returns number and return the goods to us. Goods must be unused and in the original packaging, we will exchange or refund the purchase price of the item at our discretion only if they are faulty.

You are not automatically entitled to an exchange or refund if goods are ordered incorrectly or unwanted. Items will be accepted back at our discretion and will be subject to a 25% re-stocking charge.

Items returned without first obtaining a returns number will be held for you on account until such time as you obtain a returns number, or make suitable payment to cover re-shipment of goods to you.

All products to be returned must be carefully repackaged in their original packing, with all component parts and all relevant documentation. You are responsible for all return shipment costs.

Delivery Information

Delivery charges are calculated on a per-product item basis. Please make note of the delivery charges associated with each item.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT.
Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
We reserve the right to remove any item from sale without prior notification.



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